Melbourne City Florist
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'Get well ' flowers
'Hampers' and 'Gift Baskets'
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Congratulations!
flowers under $50->
I'm sorry flowers
keep it simple
New Born Baby
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Send Roses
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Corporate Flowers
Happy Birthday
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Creating Emotions
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Hearts Desire
Hearts Desire
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Frequently Asked Questions (FAQS) Frequently Asked Questions (FAQS)
Melbourne City Florist Frequently Asked Questions, FAQ.

 

What products and services does Melbourne City Florist provide?

Melbourne City Florist provides a booking service for flowers, hampers and other gifts. In this service, we sell the products as displayed on our website, giving you the opportunity to conveniently purchase these products online, through our call centre or our own retail outlets as well as approved third party retail outlets..

Why should I use Melbourne City Florist?

Melbourne City Florist  prides itself as being one of Australias leading florists and flower booking services.  We use the finest and freshest flowers available prepared by the best florists. We know the key to our business is to offer you the best service at a fair and reasonable price because we want you coming back again and again.

How can I book?

Melbourne City Florist offers two easy ways to book. You can book at www.melbournecityflorist.com.au using our online booking system or call us directly on 03 9602 2444 . When you book online, you are utilising the same booking system that is used by our call centre. This means that whether you book online or over the telephone you have access to the same great products and service.

So, why should I buy online?

It is much more convenient. Buying online allows you to book whenever you want as our system is available 24 hours a day, 7 days a week. There is no more queuing or waiting for hours on the telephone with booking agencies.  Our online booking system uses the latest security and encryption technology to protect your privacy and to make the safest possible transactions

Why should I register with Melbourne City Florist?

When you register with Melbourne City Florist you are able to receive our email and mobile updates. In these updates we will inform you of all of our latest exclusive offers and last minute specials that we don’t advertise to the publis or on our website. Registration is free and only takes about a minute to organise,. To register click on the register link on the home page.

Security and Payment Gateway Information

Melbourne City Florist uses Westpac's Web Advantage Internet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard SSL 128-bit RC4 encryption technology.

A client's credit card details are not stored anywhere on the this website and the only company who has access to this data is the merchant's bank and relevant credit card providers who conform to the Paymant Card Industry Data Security Standards (PCIDSS), formerly known as: Account Information Security (AIS – Visa)
and Site Data Protection (SDP – MasterCard). The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.

Do you accept other forms of payment?

Yes we do. You may choose from several payment methods that we have made available to you:

paypal: Allows you to pay securely and instantly via credit card or paypal balance. You may also choose to pay via echeque-straight from your bank account. Please see the Paypal website for more information.

*Please note that when echeque is used as the method of payment for your order, that payment must be cleared before any delivery will take place. Standard echeque clearance times in Australia are 3 - 5 days. Please allow for this time period when choosing a delivery date for your order.

Direct Deposit: Deposit funds directly to our bank account over the internet or over the counter. Please leave your name as a reference when paying via direct deposit so we may match your payment to your order more efficiently.

* This form of payment is also subject to clearance and may take 3 - 5 days to clear successfully.Please allow for this time period when choosing a delivery date for your order.

Australian Bank or Personal Cheque: These are also acceptable methods of payment, as are Australian Money Orders. All of these payment methods require extra time for processing due to mail delivery times, anywhere from 1 - 10 days (subject to Australia Post delivery times.), plus 3 - 5 days for the bank to clear your payment.

*Please note that when any cheque is used as the method of payment for your order, that payment must be cleared before any delivery will take place. These methods of payments may take up to 21 days to arrive and be cleared. Please allow for this time period when choosing a delivery date for your order.

Site Currencies.

You can choose to view the site in any of the provided currency choices. We have provided these choices to help you estimate the cost of your order in your own currency, or a currency that may be more relevant to you.

Regardless of which currency that you may choose to view the site in, please remember that the final total amount will be converted to Australian Dollars (AUD$)for payment purposes, and that any other currency value that may be shown on the site is provided as an estimate only.

Customer Service Policy.

Every effort is made to keep this website up-to-date, and in the very unlikely event that your order cannot be fullfilled due to stock unavailability, or there are any unforseen delays in delivery, we will contact you within 1 business day to work out alternative arrangements.


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All prices displayed are in Australian Dollars, and are GST inclusive for Australian residents.

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