This is the Melbourne City Florist web site. Your use of this web site is subject to the following terms and conditions, which by using the web site you are deemed to accept:

1. Content Rights

Melbourne City Florist owns the copyright and all other rights in all of the material on this site, and the material is included with the permission of the rights owner. As a visitor to this site, you may copy material on this site for your own private or domestic purposes, but no copying for any commercial or business use is permitted.

2. The Information on this Site

Whilst Melbourne City Florist tries to ensure that the information on this site is accurate and complete, third parties supply some of the information to us. Melbourne City Florist is not able to check the accuracy or completeness of that information and Melbourne City Florist does not accept any liability arising from any inaccuracy or omission in the information on this site. You are advised to verify the accuracy of any information before relying on it.

3. Interruptions and Omissions in this Service

Whilst we take every care to ensure that the standard of this web site remains high and to maintain the continuity of it, the Internet is not an inherently stable medium, and errors, omissions, interruptions of service and delays may occur at any time. As a result, Melbourne City Florist does not accept any ongoing obligation or responsibility to operate this web site (or any particular part of it).

4. Links to Other Sites

On this site you may be offered automatic links to other sites in which we hope you will be interested. Melbourne City Florist does not accept any responsibility for the content of those sites, the owners of which do not necessarily have any link, commercial or otherwise, with Melbourne City Florist

5. Conditions of Sale

The purpose of this web site is to provide you with information and products that may be of benefit to you. Your use of this service is subject to the Terms and Conditions published on this site. Melbourne City Florist will use its best endeavours to supply the product or service you have ordered. However due to availability and seasonality of flowers as well as the use of third party suppliers for  fulfillment and delivery there may be some variation or difference in the product or service you ordered.

6. Final Sale / Refunds Policy

All sales completed though Melbourne City Florist are final. We do not allow refunds or exchange for any order once it has been confirmed, so please be sure you have selected the product that you want prior to completing your order. Exceptional circumstances where a refund may be considered must be put in writing and addressed to the Customer Service Manager at the address located in our Contact us page

7. Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product.Some flowers may be not be in season or certain colours may be unavailable.

Melbourne City Florist will do our best to provide the the products ordered but still reserve the right to make fair and reasonable substitutions according to the practical availability of items and containers.

8. Age Restrictive Products

Because some of our products may contain alcohol, you need to know that it is illegal to sell alcohol to anyone under the age of 18. By placing an order for any product containting alcohol with Melbourne City Florist, you confirm that you are at least 18 years of age.

Remember, it is an offence to obtain liquor on behalf of a person under the age of 18 years; this includes purchasing the wines as a gift. If in doubt about whether, or not, the product that you are about to purchase contains alcohol, please call us on 1300 691 625 to check before you order. Please also note that our couriers may request some form of ID with proof of age at the time of delivery.